The rights of consumers in the retail sector are very well known, but when it comes to buying services for the business the laws and conventions are very different. This article tells you what to expect if you buy freight forwarding services and something goes wrong. One mistake that the majority of people make is to assume that the carrier, shipping company or freight forwarder is simply obliged to refund them the full value of whatever goods may be lost or damaged. After all, if your shoes fall apart the day once you buy them, you'll expect to take them back again to the shop and obtain a replacement pair, or a full refund! express delivery 'like for like' relationship can not work in the area of international transport and forwarding. If every forwarder had to spend in compensation the full value of the goods they transported, most of them would go out of business in an exceedingly short time. That's as you - as a customer - are usually paying just a small proportion of the worthiness of the goods for their forwarding services. Freight charges derive from the weight or volume of the goods transported; they are not usually related at all to the specific value of the consignment. As international trade is rolling out, so have several statutes and conventions which LIMIT the liability of the carrier to pay compensation to the goods owner. There are different conventions relating to different modes of transport such as air, sea and road, however they all have one thing in keeping; the compensation which the carrier (or their insurer) is obliged to pay out, is founded on the WEIGHT ONLY of the lost or damaged goods. Some customers express outrage as of this - but the truth is that this limitation of liability applies in some way to all international transport provision; it is not imposed randomly by rogue freight forwarders that are just attempting to be awkward!
express delivery
